Privacy policy
The short version. We collect only what we need to make, deliver and support your order, and to improve our designs and sizing. We never sell your personal data. We share it only with the courier that delivers your parcel and the payment provider that takes your payment.
What we do not do yet. We do not automatically delete personal data today. Order records are also needed for returns, tax and accounting. If you want your details removed, ask us (see the end of this page) and we will remove what we are not required to keep.
Automatic removal later. We have not set an automatic deletion period yet. If we introduce one, for example removing the contact details from finished orders after a fixed period, we will update this page before it starts and say how long the period is. Until then, you can ask us at any time to remove your contact details.
What we keep, why, and for how long
Orders (name, mobile number, email, delivery address, order notes, items)
- Kept
- Saved with your order.
- Why
- To deliver your order, handle returns and exchanges, send order updates and keep tax and accounting records. We also compare your mobile number, email and delivery address with earlier orders, only to see whether a first-order coupon applies and to catch misuse of it.
- How long and your choice
- We have no automatic deletion yet. Order records are kept. Ask us to remove details we are not required to keep.
Stitch it for me requests (name, mobile number, reference photos, links, size or measurements, notes, pincode and city, later your delivery address)
- Kept
- Saved with your request, including the photos and links you sent.
- Why
- To quote, make and deliver your kurti and to message you about it. We also look at anonymous design and size information to improve what we make.
- How long and your choice
- We have no automatic deletion yet. You can ask us to remove your details.
"Made for you" showcase: your design photo, the finished kurti photos and your review of a Stitch it for me kurti (first name only)
- Kept
- Only if you tick the separate, unticked-by-default box on the Stitch it for me form. The time you agreed is saved with the request. Nothing is shown until your kurti is delivered and our team has chosen the photos and published it. We never show your surname, phone, email, city, address, measurements, notes or price (the price only if the owner switches it on for that story). Photos that show a face are shown only if our team chooses them.
- Why
- To show new customers what kurtis made with Stitch it for me look like.
- How long and your choice
- Open your tracking page and press "Stop showing my kurti". It comes off the website straight away (public pages may take a couple of minutes to refresh). We keep the request and photos privately and nothing is deleted. A request whose contact details were removed is never shown.
Review of a Stitch it for me kurti (rating, headline, text, optional photo)
- Kept
- Saved with the request. It is checked by our team before it appears, and phone numbers and email addresses are not accepted.
- Why
- To hear how we did. It is shown on the Made for you page only with your showcase permission, with your first name only.
- How long and your choice
- Ask us and we will stop showing it.
Find my size (height, weight, usual size)
- Kept
- Remembered in your own browser so you do not retype it. Sent to our server to work out the result and not saved there. On a product page, the same two numbers are also sent to show fit statistics from similar buyers, also not saved.
- Why
- To suggest a size.
- How long and your choice
- Clear your browser data to remove the copy in your browser.
Reviews (display name, rating, text, photos, height, weight, size worn, the city of your order)
- Kept
- Saved with the review.
- Why
- To show your review (display name, rating, text and photos only) and to build fit statistics. Height, weight and city are never shown.
- How long and your choice
- Ask us and we will remove your review or the details in it.
Contact form (name, mobile number or email, order number, message)
- Kept
- Saved so our team can read and reply.
- Why
- To reply to you and follow up.
- How long and your choice
- Ask us to remove your message.
Back in stock alerts (email or mobile number, item, size)
- Kept
- Saved. After we send the message the record stays, marked as notified.
- Why
- To tell you when the item is back.
- How long and your choice
- Ask us to remove it.
Newsletter (email)
- Kept
- Saved.
- Why
- To send you our emails.
- How long and your choice
- Ask us to remove it.
Messages we send you (email, SMS, WhatsApp)
- Kept
- A record of what was sent and to whom is saved with the order or request.
- Why
- To send order and request updates, and to show our team what was sent.
- How long and your choice
- Choose which channels you want when you order. Ask us to stop.
Technical logs (IP address, page requested)
- Kept
- Written by our server. Order and tracking codes, phone numbers, emails, height and weight in web addresses are masked.
- Why
- Security, abuse prevention and troubleshooting.
- How long and your choice
- No personal profile is built from them.
Payments
Card, UPI and bank details are handled by Razorpay and are never stored on our servers. We keep only the payment reference and status.
Photos you send
Reference photos for Stitch it for me requests are kept with your request and are never shown publicly. Please do not send photos that show faces or other people you do not want us to keep.
Ask us to remove your details
Use the contact form or write to techysanoj@gmail.com, say what you want removed and give your order or request number. We will tell you what we removed and what we must keep.
This page describes what our website does today. It is a plain-language summary, not legal advice.